1. STANDARD TERMS AND CONDITIONS
These are the standard conditions for Website Design and Web Development and apply to all work undertaken by A1WebCreators Ltd. for its clients.
2. FEES AND DEPOSITS
A 50% deposit of the total price payable under our proposal is due immediately upon you instructing us to proceed with the website design and development work. The remaining 50% shall become due within 7 working days when the work is completed. We reserve the right not to commence any work until the deposit has been paid in full.
The 50% deposit is only refundable if we have not fulfilled our obligations to deliver the work required under the agreement. The deposit is not refundable if the development work has been started and you terminate the contract through no fault of ours.
All prices are in US dollars. All invoices are to be processed as per the schedule of payment.
4. SUPPLY OF MATERIALS
You must supply all materials and information required by us to complete the work in accordance with any agreed specification. Such materials may include, but are not limited to, photographs, written copy, logos and other printed material, unless specifically negotiated ahead of time as part of the project proposal. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount.
5. APPROVAL OF WORK
On completion of the work you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7 days of such notification. Any of the work which has not been reported in writing to us as unsatisfactory within the 7 days review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected and the contract will be deemed to have been completed and the 50% balance of the project price will become due.
6. REJECTED WORK
If you cancel your order after making the payment, but the work has not commenced, we will refund 70% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via email.
We are pleased to offer you the opportunity to make revisions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if you make a change to the original design specification.
Our website development phase is flexible and allows certain variations to the original specification. However any major deviation from the specification will be charged at the rate of $25.00 per hour.
For work we do on the site after going live, we charge on an hourly basis. The price starts from $20 per hour.
9. ADDITIONAL EXPENSES
You agree to reimburse us for any requested expenses which do not form part of our proposal including but not limited to the purchase of templates, third party software, fonts, stock images, domain name registration, web hosting or comparable expenses.
10. DOMAIN EXPENSES
All domain registrations and renewals are to be paid in advance. Expiration of a domain can result in service disruption and loss of domain. Domain registration charges are not included as a part of the proposal unless mentioned otherwise. It is client’s responsibility to renew their domain names with us.
11. WEB HOSTING EXPENSES
Hosting is an annual charge which must be paid in advance for the whole year. It is the client’s responsibility to renew the hosting in time ie. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups etc. Hosting charges are not included in the quotations unless mentioned otherwise. A1WebCreators Ltd. can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client.
12. OWNERSHIP OF DOMAIN NAMES AND WEB HOSTING
We will supply to you account credentials for domain name registration and/or web hosting that we purchased on your behalf when you reimburse us for any expenses that we have incurred.
You are responsible for maintaining your own backups with respect to your website and we will not be liable for restoring any client data or client websites except to the extent that such data loss arises out of a negligent act or omission by us unless specifically negotiated ahead of time as part of the project proposal.
A1WebCreators Ltd. provides its services as is, without any guarantees on security or other issues leading to loss of data, sale or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.
It is clients responsibility to update all components and third party softwares, unless specifically negotiated ahead of time as part of the project proposal.
16. SUPPORT SERVICES
During the first 1 month following expiration of this agreement, A1WebCreators Ltd. shall provide up to 3 hours of support services at no additional cost to client. Support services means commercially reasonable technical support and assistance to maintain and update the website, including correcting any errors. Requests for additional support will be billed on a time and materials basis at A1WebCreators Ltd. standard rate.
17. TRAINING AND TUTORIALS
Because customer service is in integral part of our business strategy, all of our projects include a one-time complimentary training session in order for our clients to better make use of their new web technology. Additional training hours can be purchased at our standard hourly rate or applied against your existing maintenance contract.
You are responsible for complying with all relevant laws relating to e-commerce, and to the full extent permitted by law will hold harmless, protect, and defend and indemnify A1WebCreators Ltd. from any claim, penalty, tax, tariff loss or damage arising from your or your clients’ use of Internet electronic commerce.
19. WARRANTY BY YOU AS TO OWNERSHIP
You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trade marks, or any other material that you supply to us to include in your website or web applications.
Once you have paid us in full for our work we grant to you a license to use the website and its related software and contents for the life of the website.